One of the things that I often forget is that, in spite of having done something 100,000 times in my job as a counselor, most others haven't. I found this particularly true for the processes of referring kids for both gifted and special services testing. I was answering the same questions week after week, month after month, year after year... I got wise and began writing out the process for teachers to have handy when they wanted to refer a student for testing, but it still didn't seem to make much of a difference in the number of repeated questions. One afternoon, I happened to look at the information I gave to the teachers; While the idea was a good one, the way I presented the information was a complete visual train wreck. I decided to create flowcharts for each of the processes. I had everything checked over by the Speech/Language Pathologists, the diagnostician, and other members of the special services group in my school. Once it was Oked by involved parties, it was passed along to the teachers. It was incredibly beneficial in cutting down on the repeated questions as well as helping to provide the teachers with the correct information to pass along to parents. Keep in mind that these flowcharts worked for my building and might not work for yours.